To the owner of a well-respected yarn business:
Thankyou for your reply.
As an ex-Ebay seller with many thousands of sales under my belt, I
absolutely agree, that it is extremely rare for a package to genuinely
go missing. It is usually the fault of the receiver, when they forget
to change an address, or neglect to pick up a package from the
delivery office. I can rule out both of these possibilities. Never did
a package go missing twice, as of course, one would take the
precaution of posting Recorded or Special Delivery second time around.
I look forward to getting my refund.